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These Terms and Conditions set out the rules for using the LE POSSÉ online store, available at https://leposse.com, operated by LE POSSÉ sp. z o.o., with its registered office in Kraków, ul. Rynek Główny 34/15, 31-010 Kraków, Poland, entered into the Register of Entrepreneurs of the National Court Register under KRS number 0001167385, NIP 6762691721, REGON 541469755.

These Terms and Conditions define, in particular, the rules for using the Store, placing and fulfilling Orders, available payment methods, delivery terms, the right of withdrawal, returns, complaints, and the basic rights and obligations of the Customer and the Seller.

Using the Store requires reading these Terms and Conditions and accepting them to the extent necessary to place an Order.

 

§1. General provisions

  1. The LE POSSÉ online store, available at https://leposse.com, is operated by LE POSSÉ sp. z o.o., with its registered office in Kraków, ul. Rynek Główny 34/15, 31-010 Kraków, Poland, entered into the Register of Entrepreneurs of the National Court Register under KRS number 0001167385, NIP 6762691721, REGON 541469755.
  2. The Seller may be contacted via:
    1. email address: care@leposse.com
    2. phone number: +48 532 88 66 11
    3. correspondence address: Rynek Główny 34/15, 31-010 Kraków, Poland
  3. The terms used in these Terms and Conditions shall mean:
    1. Store, the online store operating at https://leposse.com
    2. Seller, LE POSSÉ sp. z o.o.
    3. Customer, a natural person, legal person, or organisational unit making a purchase or using the Store
    4. Consumer, a natural person performing a legal act not directly related to their business or professional activity
    5. Entrepreneur with consumer rights, a natural person entering into an agreement directly related to their business activity, where it follows from the content of that agreement that it is not of a professional nature for that person
    6. Product, a movable item offered for sale in the Store
    7. Order, the Customer’s declaration of intent aimed directly at concluding a sales agreement for the Product with the Seller
    8. Business Days, days from Monday to Friday, excluding public holidays in Poland
    9. Terms and Conditions, this document
  4. These Terms and Conditions have been prepared in accordance with Polish law and relevant consumer protection rules applicable within the European Union.
  5. The prices presented in the Store are gross prices and include VAT, unless expressly stated otherwise.
  6. These Terms and Conditions are available in the Store in a manner allowing them to be obtained, stored, and reproduced.

 

§2. Technical requirements for using the Store

  1. In order to use the Store properly, it is necessary to:
    1. have a device with Internet access
    2. use an up to date version of an Internet browser
    3. have an active email address
    4. enable cookies and JavaScript support
  2. The Seller exercises due care to ensure the proper functioning of the Store, but shall not be liable for disruptions resulting from causes beyond its control, in particular problems on the part of telecommunications operators, hosting service providers, or the Customer’s device configuration.
  3. The Customer is obliged to use the Store in a manner consistent with the law, good practices, and these Terms and Conditions.
  4. It is prohibited to provide unlawful content or take actions that may disrupt the operation of the Store or infringe the rights of the Seller or third parties.
  5. The Seller may temporarily restrict access to the Store in connection with technical works, maintenance, or system updates.

 

§3. Placing Orders

  1. Orders in the Store may be placed 24 hours a day, seven days a week, subject to periodic technical interruptions.
  2. In order to place an Order, the Customer should:
    1. select a Product and its variant, if applicable
    2. add the Product to the cart
    3. complete the data necessary to fulfil the Order
    4. select a delivery and payment method
    5. accept the Terms and Conditions and the Privacy Policy
    6. confirm submission of the Order
  3. Placing an Order constitutes an offer to conclude a sales agreement for the Products covered by the Order.
  4. The sales agreement is concluded when the Customer receives an email confirming that the Order has been accepted for fulfilment.
  5. The Seller may contact the Customer to confirm data if this is necessary for the proper fulfilment of the Order.
  6. The Seller reserves the right to refuse fulfilment or cancel an Order in the event of:
    1. providing false or incomplete data
    2. a justified suspicion of abuse
    3. an attempt to circumvent promotion or discount system rules
    4. a significant system error, including an obvious pricing mistake or incorrect stock level
  7. If payment for the Order is not made within 48 hours from placing it, the Seller may cancel the Order, unless the selected payment method provides for a different settlement process.
  8. The Customer is responsible for the accuracy of the data provided when placing the Order, in particular address, contact, and billing details.

 

§4. Prices and payment methods

  1. All Product prices displayed in the Store are gross prices.
  2. Product prices do not include delivery costs, which are indicated to the Customer before placing the Order.
  3. The Seller reserves the right to change Product prices, introduce and withdraw promotions and special offers, provided that these changes do not affect Orders placed before they enter into force.
  4. In the event of an obvious error resulting in an incorrect displayed price, the Seller has the right to cancel the Order, promptly informing the Customer and refunding any funds received.
  5. The payment methods currently available in the Store are presented to the Customer at checkout and may vary depending on the payment operator, delivery country, or Product type.
  6. For payment by bank transfer, payment is deemed made at the moment the funds are credited to the Seller’s account.
  7. Refunds are made using the same payment method used by the Customer, unless the Customer agrees to another refund method that does not involve any additional cost for them.

 

§4a. Promotions, discount codes, and special campaigns

  1. The Seller may organise promotions, discount campaigns, loyalty programs, competitions, and other special activities, the terms of which are specified separately.
  2. Unless the terms of a given campaign state otherwise, promotions and discount codes cannot be combined.
  3. Discount codes may have time, product, quantity, or technical limitations indicated when they are made available.
  4. In the case of unauthorised, incorrect, or rule violating use of a discount code, the Seller may refuse to apply it or cancel the Order after informing the Customer in advance.
  5. Promotions are not applied retroactively to Orders placed before they started, unless the terms of a given campaign state otherwise.

 

§5. Delivery and fulfilment of Orders

  1. Orders are fulfilled within the territory of the Republic of Poland and worldwide, in accordance with the currently available options indicated in the Store.
  2. The Seller places particular focus on deliveries within Europe, including Spain, Italy, France, the United Kingdom, and London.
  3. Orders are fulfilled on Business Days.
  4. Orders are usually processed within 24 hours from the moment the payment is credited, unless circumstances beyond the Seller’s control make this impossible.
  5. Delivery time depends on the selected carrier, delivery method, and delivery location. Standard delivery within Europe usually takes 1 to 2 Business Days. Express delivery for selected international destinations usually takes 3 to 5 Business Days.
  6. The available delivery methods and final shipping costs are presented to the Customer at checkout before the Order is placed.
  7. Free shipping within Europe applies to Orders over 250 EUR, if such option is available at checkout.
  8. In the event of providing incorrect or incomplete address details, failure to collect the parcel, or other circumstances attributable to the Customer, the Seller may charge the Customer the costs of re shipping or deduct the actual costs of the returned parcel, where permitted by applicable law.
  9. For international Orders, the Customer may be required to pay public law charges, including customs duties, taxes, or other charges required by the destination country, if applicable.
  10. After dispatch of the parcel, the Customer receives information enabling tracking of the Order, if such service is available from the carrier.
  11. If a parcel is lost or damaged in transit, the Customer should contact the Seller as soon as possible so that the matter can be reviewed and, where justified, resolved with the carrier.
  12. If circumstances beyond the Seller’s control arise that may affect the fulfilment date of the Order, the Seller shall inform the Customer about the expected delay and, if necessary, propose an appropriate solution.

 

§6. Withdrawal from the contract and returns

  1. A Consumer and an Entrepreneur with consumer rights have the right to withdraw from a distance sales agreement without giving any reason, within 14 days from the date of delivery of the Order.
  2. In order to exercise the right of withdrawal, the Customer should submit to the Seller a clear statement, in particular by electronic means to care@leposse.com.
  3. A return request may also be submitted through the customer panel, if this option is available for the Order.
  4. Submitting a return request does not require prior approval from the Seller in order to remain effective within the withdrawal period.
  5. To meet the deadline, it is sufficient to send the statement before it expires.
  6. After the return request has been submitted, the Seller sends the Customer a return label and the instructions necessary to complete the return.
  7. Returns are free of charge.
  8. The Customer should return the Product without undue delay, using the label provided by the Seller.
  9. The returned Product should be properly secured for transport and, where possible, returned with the full set of tags, security elements, and packaging, if provided.
  10. The Customer is liable for any reduction in the value of the Product resulting from handling it in a manner beyond what is necessary to establish the nature, characteristics, and functioning of the Product.
  11. The refund is processed after the returned parcel has been received and verified.
  12. The Seller may withhold the refund until the Product is received or proof of its return is provided, whichever occurs first.
  13. The refund shall be made using the same payment method that the Customer used, unless the Customer expressly agrees to another refund method.
  14. The refund shall be made without undue delay and no later than within 14 days from the date on which the Seller is informed about the withdrawal from the contract, subject to the right to withhold the refund until the returned Product or proof of return is received.
  15. The time required for the funds to be credited depends on the payment provider and the Customer’s bank.

 

§7. Complaints

  1. The Seller is obliged to deliver a Product in conformity with the contract.
  2. If the Product is not in conformity with the contract, the Customer may exercise the rights provided by applicable law, in particular the provisions concerning the Seller’s liability for non conformity of goods.
  3. A complaint may be submitted electronically to care@leposse.com or in writing to the Seller’s address.
  4. To facilitate and speed up the complaint handling process, the Customer should provide information allowing identification of the Order, a description of the issue, the date it was discovered, and, if possible, photographs of the Product.
  5. The Seller shall consider the complaint without undue delay and no later than within 14 days from the date of its receipt, unless a shorter period results from applicable law.
  6. If reviewing the complaint requires the Product to be returned, the Seller shall inform the Customer about the further procedure.
  7. If the complaint is accepted, the Seller shall fulfil the obligations resulting from applicable law, in particular by repairing, replacing, reducing the price, or refunding the funds, depending on the legal basis of the complaint and the circumstances of the case.
  8. A complaint cannot be based solely on the natural properties of the material, differences resulting from individual screen settings, or normal wear resulting from proper use, provided that the Product is in conformity with the contract.
  9. The Seller does not accept cash on delivery returns.

 

§8. Liability and rules of using the Store

  1. The Seller shall not be liable for disruptions in the operation of the Store resulting from force majeure, actions of third parties, or other circumstances beyond the Seller’s control.
  2. The Seller shall not be liable for the inability to use the Store caused by the Customer’s failure to meet the technical requirements specified in these Terms and Conditions.
  3. The Seller shall not be liable for the consequences of the Customer providing incorrect data or for improper use of the Products contrary to their intended purpose or care recommendations.
  4. The provisions of these Terms and Conditions do not exclude or limit the rights of the Consumer and the Entrepreneur with consumer rights arising from mandatory provisions of law.

 

§9. Copyright and intellectual property

  1. All content, photographs, graphics, descriptions, trademarks, trade names, visual identity elements, and other materials made available in the Store are protected by law.
  2. The rights to materials made available in the Store belong to the Seller or entities cooperating with the Seller.
  3. Without the Seller’s prior written consent, it is prohibited to copy, distribute, record, modify, or use the materials available in the Store in whole or in part, except where permitted by law.

 

§10. Personal data and cookies

  1. The controller of Customers’ personal data is LE POSSÉ sp. z o.o. with its registered office in Kraków, ul. Rynek Główny 34/15, 31-010 Kraków, Poland, KRS 0001167385, NIP 6762691721, REGON 541469755.
  2. Personal data is processed in accordance with applicable law, in particular the GDPR, and in accordance with the principles described in the Privacy Policy.
  3. Detailed information regarding the rules of processing personal data and cookies can be found in the Privacy Policy available in the Store at https://leposse.com/policies/privacy-policy.

 

§11. Final provisions

  1. In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, without prejudice to mandatory consumer protection provisions applicable in the Customer’s country of residence where such protection applies by law.
  2. Any disputes shall be resolved by the court having jurisdiction in accordance with generally applicable law, provided that in disputes with a Customer who is neither a Consumer nor an Entrepreneur with consumer rights, the court having jurisdiction over the Seller’s registered office shall have jurisdiction.
  3. The Seller may amend these Terms and Conditions for important legal, technical, or organisational reasons, in particular in the event of changes in legal provisions, payment methods, delivery methods, Store functionality, or the scope of services offered.
  4. For Orders placed before the new Terms and Conditions enter into force, the Terms and Conditions in force at the time the Order was placed shall apply.
  5. These Terms and Conditions are available free of charge in the Store at https://leposse.com/policies/terms-of-service.