Maison.92 Club Tier Terms

1. Scope and relationship with the Programme Terms

1. These Tier Terms form an integral part of the Maison.92 Club Loyalty Programme Terms and Conditions (the “Programme Terms”).
2. Capitalised terms have the meaning given in the Programme Terms unless stated otherwise here.
3. The tier system is operated by LE POSSÉ sp. z o.o., Rynek Główny 34/15, 31-010 Kraków, Poland, KRS 0001167385, NIP 6762691721, REGON 541469755.

2. Qualifying Spend and the rolling period

1. Tier status is based on the total value of the Member’s Eligible Purchases during the immediately preceding rolling 12-month period (“Qualifying Spend”). Each calculation includes only purchases made in the 12 months preceding the calculation date.
2. Qualifying Spend is the amount actually paid for eligible goods after discounts. Delivery charges, additional fees, gift card purchases, refunded amounts, cancelled transactions and items expressly excluded before checkout are not included.
3. A purchase made in a currency other than euro is converted to euro using the exchange rate applied in the Store for that transaction. The amount recognised for Tier purposes is shown in the Account.
4. Spend is initially recorded as pending and is confirmed 30 days after payment if the order has been fulfilled and has not been cancelled or returned.
5. Tier status is recalculated automatically after confirmation of spend, an order adjustment and periodically as the rolling period advances.

3. Tier levels

4. Upgrade, maintenance and downgrade

1. Member status is activated on successful enrolment.
2. Prive or Icon is activated automatically once confirmed Qualifying Spend reaches the applicable threshold. The Tier and activation date appear in the Account.
3. A Tier remains active while Qualifying Spend in the rolling 12-month period remains at or above the applicable threshold.
4. If Qualifying Spend falls below a threshold because time passes or an order is returned, cancelled, reduced, charged back or corrected, the Tier is adjusted to the level whose requirements remain satisfied.
5. A Tier change does not alter an order validly placed before that change or require repayment of a properly applied discount or delivery benefit, unless the order resulted from abuse.
6. Points and Tier status are separate. Redeeming Points does not reduce Qualifying Spend, while returning a purchase may correct both.

5. Member benefits

1. Members earn Points on Eligible Purchases and may exchange Available Points for Rewards under the Programme Terms.
2. Members may receive 500 birthday Points once per year under the Programme Terms.
3. The Account displays current Tier, Qualifying Spend, progress, Pending and Available Points, expected release dates, history and available Rewards.

6. Prive benefits

1. While Prive is active, the Member receives a 5% Club discount on eligible goods.
2. Complimentary standard delivery is available to destinations served by that method in the Store.
3. The discount is applied automatically when signed in or through the mechanism shown in the Account. Product exclusions, a minimum order value and rules on combining promotions must be disclosed before checkout.
4. Where a more favourable promotion cannot be combined with the Club discount, the Store will show the discount applied before the order is confirmed.

7. Icon benefits

1. While Icon is active, the Member receives a 10% Club discount and complimentary standard delivery under section 6.
2. If an order is dispatched by the Organiser on Friday and the carrier offers Saturday delivery for the address, it may be sent using Saturday delivery at no additional charge.
3. This benefit does not guarantee Friday dispatch of an order placed on Friday or Saturday delivery where circumstances outside the Organiser’s reasonable control intervene. Availability depends on destination, carrier, cut-off time, public holidays and operational restrictions.

8. Restrictions and fair use

1. Benefits are personal and may not be sold, transferred or used for wholesale or resale purchasing.
2. The Organiser may temporarily hold a benefit or Tier calculation while investigating suspected fraud, Account takeover, artificial transaction splitting or aggregation, abusive returns or another material breach.
3. Exercising a statutory right of return is not abuse. Adjusting Qualifying Spend after a refund reflects that the returned amount is no longer spend retained by the Organiser.

9. Complaints and corrections

1. A complaint concerning Tier status, Qualifying Spend or a benefit may be submitted to care@leposse.com.
2. It is helpful to include the Account email, order number, transaction date and description. The Organiser will respond on a durable medium within 14 days.
3. If an error is confirmed, the Tier, progress or benefit will be corrected without undue delay.

10. Amendments and final provisions

1. These Tier Terms may be amended only for a material reason and under the procedure set out in the Programme Terms. At least 14 days’ notice will be given, subject to the exceptions in the Programme Terms.
2. An amendment will not remove a benefit properly applied to an order placed before the amendment takes effect.
3. Matters not addressed here are governed by the Programme Terms and applicable Polish law, without prejudice to mandatory consumer protection in the Member’s country of habitual residence.